Refund Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

• Proof of purchase (order number or receipt) is required for all return requests.

Non-Returnable Items

The following items cannot be returned or refunded:

• Personal care and hygiene products that have been opened or used.

• Gift cards.

• Clearance or final sale items.

• Customized or personalized products.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or full refund where applicable.

Exchanges

We only replace items if they are defective, damaged, or you received the wrong product.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.

• If the return is for any other reason, the customer is responsible for the return shipping costs unless stated otherwise.

Order Cancellation

Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to resolving your concerns as quickly as possible.